TIMEWrit Privacy Policy

We collect information such as:

• account and application information, such as name, email address, firm name, role, firm website, application responses, invitations, account status, access-program status, and related communications;
• Customer Content, such as marketing materials, files, text, comments, instructions, metadata, review notes, approval decisions, and other content submitted for screening or workflow review;
• usage and device information, such as log data, authentication events, browser or device information, IP address, timestamps, pages or features used, diagnostics, error reports, and security events;
• workflow and report information, such as screening results, flags, summaries, generated reports, reviewer actions, timestamps, status changes, and related workflow records;
• payment, subscription, and credit information, such as billing identifiers, subscription status, checkout metadata, transaction metadata, usage-unit records, credit balances, and payment-related records processed through payment providers. TIMEWrit does not intentionally store full payment card numbers;
• communications, such as emails, support requests, feedback, and other messages sent to us;
• cookies and similar technologies used for login, security, preferences, diagnostics, and service operation. We do not use these technologies for cross-context behavioral advertising.

TIMEWrit is designed for marketing and communications content intended for public distribution or business review. Unless we expressly agree otherwise in writing, do not submit Social Security numbers, payment card data, health information, children's data, consumer financial account data, credentials, private client financial information, or other regulated sensitive personal information.

We use information to:

• provide, operate, maintain, secure, and troubleshoot TIMEWrit;
• process applications, invitations, account access, and firm access programs;
• authenticate users and manage accounts;
• process Customer Content for review-support and workflow review;
• generate reports, review materials, and workflow records;
• route submissions to authorized firm reviewers;
• communicate about accounts, support, security, and service updates;
• process billing, subscription, and usage-unit records;
• monitor performance, abuse, and security;
• improve reliability and user experience;
• comply with law, enforce agreements, and protect rights, users, customers, and the service.

We may disclose information to your firm's authorized users and administrators; subprocessors and service providers; payment providers; professional advisers; regulators, courts, law enforcement, or other authorities when required by law or legal process; parties involved in a merger, financing, acquisition, reorganization, or sale of assets; and others with your direction, consent, or authorization.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

TIMEWrit uses automated systems, artificial intelligence, and contracted subprocessors to provide the service. These subprocessors may include cloud hosting, storage, AI and model-processing providers, transcription providers, video-analysis providers, email delivery, payment processing, logging, security, analytics, and support providers.

These providers may include OpenAI services, Anthropic Claude services, Google Cloud services, Stripe, email providers, and successor or comparable providers used for the same service functions.

We do not sell Customer Content. We do not use Customer Content for advertising. We do not use Customer Content to train TIMEWrit AI models. When we use commercial AI or model-processing providers, we do not authorize those providers to use Customer Content to train their foundation models as part of providing TIMEWrit, except if your firm expressly agrees otherwise in writing. We do not permit other customer firms to access your firm's Customer Content, screening results, reports, or firm-specific workflow records.

Customer files, reports, and firm-specific workflow records stored for the service are stored in TIMEWrit-controlled cloud storage, including Google Cloud Storage, or successor storage controlled by TIMEWrit. TIMEWrit uses subprocessors only as needed to provide, secure, troubleshoot, support, and operate the service. Those subprocessors may process Customer Content or operational data needed for their service functions, subject to applicable service, security, abuse-monitoring, logging, backup, and legal-retention terms.

If your firm needs additional data-processing terms, contact [email protected].

TIMEWrit limits access to Customer Content, firm-specific reports, and firm-specific workflow records to authorized users, personnel, contractors, and subprocessors who need access to provide, secure, troubleshoot, support, or operate the service. TIMEWrit does not permit other customer firms or outside advisory businesses to access your firm's non-public Customer Content for investment-adviser, competitive, sales, or business-development purposes.

TIMEWrit may use aggregated or de-identified operational information that does not identify a firm, user, Customer Content, report, or firm-specific workflow record. Any emergency technical, security, legal, or operational access must be limited to the purpose requiring access and handled under confidentiality and access-control obligations.

We retain information for as long as needed to provide TIMEWrit, maintain accounts, support customer workflows, preserve security and operational records, comply with law, resolve disputes, enforce agreements, and meet legitimate business needs.

Customer Content and reports may be retained while your firm uses TIMEWrit and as needed to support workflow, export, security, legal, and operational needs. Where supported by your firm's plan, access program, service configuration, or applicable written agreement, TIMEWrit will make commercially reasonable export or deletion options available for Customer Content and firm-specific reports. Export or deletion availability, format, method, and timing may depend on technical feasibility, security requirements, unpaid fees, legal obligations, retention requirements, backups, logs, security records, billing records, dispute records, and operational constraints. We do not guarantee a specific export format, delivery method, or timeline unless we agree otherwise in writing.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. Like any internet-delivered service, TIMEWrit cannot guarantee protection against every unauthorized access, loss, misuse, interruption, or security event. If we determine that a security incident requires notice under applicable law, we will provide notice as required by that law.

Depending on where you are located and applicable law, you may have rights to request access, correction, deletion, portability, restriction, or objection relating to personal information. To make a privacy request, contact [email protected]. If your request relates to information controlled by your firm, we may refer the request to your firm or work with your firm to respond.

TIMEWrit is not directed to children and is not intended for anyone under 18. Do not use TIMEWrit to submit children's personal information.

TIMEWrit is intended for U.S.-based firms and business users. Information may be processed in the United States and in other locations where TIMEWrit or its subprocessors operate.

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting an updated policy, sending email, or providing in-product notice. We will not use a policy update to retroactively reduce the Customer Content ownership, no-sale, no-advertising, no-training, or firm-separation commitments in this Privacy Policy without appropriate notice or consent where required by law.

Questions or requests about this Privacy Policy may be sent to [email protected].